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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shipping Information
Orders are generally delivered within 3–5 working days.
Yes, Tashan-Z offers Cash on Delivery throughout Pakistan.
Yes, products can be exchanged within 7 days according to our Exchange Policy.
Tracking details are provided once your order has been dispatched.
Please contact our support team within 48 hours and share pictures of the item.
Shipping Policy
Tashan-Z proudly delivers across Pakistan.
* Karachi: 2–4 Working Days
* Major Cities: 3–5 Working Days
* Remote Areas: 5–7 Working Days
We offer Cash on Delivery (COD) services across Pakistan.
Shipping charges (if applicable) will be shown at checkout.
Delivery timelines may be affected by:
* Public holidays
* Weather conditions
* Courier service delays
* Unexpected circumstances
Order & Returns
Customer satisfaction is our priority.
Customers may request an exchange within 7 days of receiving their order.
Products must:
* Be unused and unwashed.
* Have original tags attached.
* Be returned in original packaging.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
If you receive an incorrect or damaged product, please contact us within 48 hours with clear pictures of the item.
Certain products may not qualify for return due to hygiene reasons.
Refunds, if approved, will be processed through bank transfer or any mutually agreed method.
Shipping charges are non-refundable unless the mistake is from our side.
Ordering from Tashan-Z
Placing an order on Tashan-Z is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.